Frequently Asked Questions

1. Are your products suitable for sensitive skin?

Yes! Our products are formulated with 100% natural, plant-based ingredients, making them gentle and nourishing for sensitive skin. We avoid harsh chemicals, artificial fragrances, and irritants, but if you have extremely sensitive skin or allergies, we always recommend doing a patch test first.

2. What are the primary ingredients in your skincare line?

We use high-quality, natural ingredients like botanical oils, plant extracts, and essential oils to nourish and support healthy skin. Some of our star ingredients include argan oil, rosehip oil, neem, white willow bark, chamomile, and aloe vera—each carefully selected for its skin-loving benefits.

3. Are your products vegan and cruelty-free?

Absolutely! We are certified vegan and cruelty-free, meaning none of our products contain animal-derived ingredients, and we never test on animals. We believe in ethical beauty that’s kind to both people and the planet.

4. Do you offer samples or trial sizes?

Absolutely, we offer free samples with every purchase. If you’re interested in sampling a specific product, let us know after you checkout and we’ll be happy to include a sample with your order.

5. What is the shelf life of your products?

Our products are made with fresh, natural ingredients, so we recommend using them within 24-36 months of opening. Since we don’t use synthetic preservatives, store your products in a cool, dry place away from direct sunlight to maintain their potency.

6. How are your products packaged?

We use eco-friendly, recyclable, and reusable packaging whenever possible. Our glass bottles and aluminum tins help reduce plastic waste, and our BPA-free plastic bottles are fully recyclable. We’re always looking for ways to make our packaging even more sustainable!

7. Do you ship internationally, and what are the shipping costs?

Yes! We ship internationally to many countries. Shipping costs vary based on location and order size. At checkout, you’ll see available shipping options and costs before placing your order. If you have questions about shipping to your country, feel free to reach out!

8. Are there any customer reviews or testimonials available?

Yes! You can find customer reviews on our product pages. We love hearing from our customers, and many have shared their amazing experiences using our products. Check out the reviews and feel free to leave one after you try our products!

9. What is your return or satisfaction guarantee policy?

We want you to love your products! If you’re not completely satisfied, we offer returns or exchanges within 30 days of purchase. Please visit our Returns & Refunds page for full details, or contact us at [your customer service email] for assistance.